Cancellation & Returns Policy

Wholesale shop

grifon.gr is an online wholesale shop intended exclusively for businesses — retailers, professionals and partners with an active tax identification number (AFM). We do not sell to private consumers. Orders are governed by these commercial terms.

Cancellation

You may request a full cancellation free of charge before the order is handed over to the carrier. Written confirmation from Grifon is required.

Partial cancellation. A request for partial cancellation is considered only before the order has been fully packed. Once the order has been packed and is ready for collection or dispatch, partial cancellation cannot be accepted. Submitting a request does not constitute acceptance; written confirmation from Grifon is required.

To cancel:

You will receive written confirmation and the order will appear as “Cancelled” in your account.

Refunds

If the order has already been paid for, in the event of full cancellation, the entire amount paid is refunded to the same payment method used (card, bank transfer, etc.), with no deduction. The refund is processed within five (5) working days of confirmation of the cancellation. In an approved partial cancellation, only the amount paid for the cancelled products is refunded. The time it takes for the amount to appear in your account depends on your bank or card provider.

The 30% reservation deposit is calculated on the total order value including VAT. In the event of full cancellation, it is refunded in full. In an approved partial cancellation, only the part of the deposit corresponding to the cancelled products is refunded.

After dispatch

If the order has already been handed over to the carrier, cancellation is not possible. The Returns Policy below then applies.

Cancellation by Grifon

An order that remains on hold for more than 15 days, or beyond a different storage period agreed in writing, is cancelled by us after notifying you; any deposit is refunded in full. We also reserve the right to cancel in the event of exhausted stock or an obvious pricing error, with a full refund of the amount.

Returns Policy

The bank payment deadline for an unpaid online order is 15 days, as stated in the payment information. This differs from a reservation with an agreed deposit. For a special order for a product already in stock, storage for up to three months from receipt of the agreed deposit may be agreed.

Returns due to a change of mind are accepted only following a prior written agreement with Grifon, on the terms agreed before the return. There is no general 14-day right of withdrawal for business purchases. This provision does not limit the buyer’s rights regarding defective products or products that do not correspond to the order.

Returns are accepted when our company is at fault (we sent incorrect or defective products).

Contact us before returning an item for shipping instructions. Prior written agreement is required for returns due to a change of mind and does not limit your statutory rights regarding defective or non-conforming products.

For an agreed return due to a change of mind, the products must be in the same condition in which they were received, with their packaging and the necessary return documents.

For defective products, products that do not correspond to the order, or products sent due to our error, the return is free of charge for the customer. For an agreed return due to a change of mind, the customer bears the return costs.

Responsibility for loss or damage during transport follows the delivery and transport terms of the order. This provision does not limit the free return of defective products, products that do not conform to the order, or products sent due to our error.

The value of the products is refunded or the products are replaced within five (5) working days of Grifon receiving them, provided a replacement product is available.

For a return due to a change of mind that was agreed in writing beforehand, the customer bears the return costs and 20% of the value of the returned products is withheld. The calculation basis and any treatment of the original shipping costs are agreed in writing before the return. The withholding does not apply to defective products or products sent due to our error.