Cancellation & Returns Policy

Wholesale store

grifon.gr is a wholesale online store and is addressed exclusively to businesses — retailers, professionals and partners holding a valid VAT number. We do not sell to private consumers. Orders are governed by the commercial terms set out below.

Order cancellation

You may cancel your order, in whole or in part, free of charge, at any time before it is handed over to the shipping company.

To cancel:

You will receive written confirmation and the order will appear as “Cancelled” in your account.

Refunds

If the order has already been paid, the full amount is refunded to the same payment method used (card, bank transfer, etc.), with no deduction. The refund is issued within five (5) business days of the cancellation being confirmed. The time it takes to appear on your statement depends on your bank or card issuer.

The same applies to the 30% advance payment made to reserve an order in our warehouse: if the order is cancelled, it is refunded in full.

After dispatch

Once the order has been handed over to the shipping company it can no longer be cancelled. The Returns Policy below applies instead.

Cancellation by Grifon

An order held in reserve for more than 15 days is cancelled by us after we notify you; any advance payment is refunded in full. We also reserve the right to cancel an order in case of stock shortage or an obvious pricing error, with a full refund.

Returns policy

Returns are accepted only if there is an agreement with our store and it is mentioned in the invoice, or if the product was defective since its manufacture.

Returns can be made due to the fault of our company (if the wrong products were sent, or products of poor quality or defective.) Please note that all products are quality-controlled before being sent to us.

The first and necessary step, is that our store will be notified of your wish to return the product, and the claim to be accepted.

You can return the purchased products only if they are in exactly the same condition in which they were received and provided that they are accompanied by the packaging, if it had any, and all the necessary documents proving your transaction.

The cost of the return of products by post, courier or transport company in the area of ​​the central warehouse or second warehouse are not covered by our company and are borne entirely by the sender/customer, unless the reason for return is the fault of Grifon company, in which case they are fully covered by our company. Please note that responsibility for the loss, damage or destruction of the product lies with the customer or the carrier if you have chosen insurance for the transport of the products. Prior to any return, it is recommended to contact our company’s customer service department.

The refund or replacement of the product will be completed within five (5) days from the date that our company has received it.

If the return is made by the customer without the fault of our company, 20% will be deducted from the value of the return for the following reasons: staff hours, packaging costs, inspection and relocation).