1. Who we are
The online shop grifon.gr is owned and operated by:
GRIFON SPIRIDAKIS OE Linoperamata, Gazi, Heraklion, Crete, 71500, Greece Tax ID (ΑΦΜ) 802712744 · VAT EL802712744 · Heraklion Tax Office · General Commercial Registry (ΓΕΜΗ) 181397127000 Legal form: General Partnership (O.E.) Telephones: +30 2810 821627, +30 2810 821730, +30 6936 545855 Email: info@grifon.gr Customer service: Monday to Friday, 8:00–16:00, except public holidays. For Saturday or outside these hours, call us to arrange an appointment.
In this text, "we" means the business above and "you" means the wholesale customer.
2. Who we sell to
grifon.gr is a wholesale shop. It is intended exclusively for commercial businesses with a point of sale — a physical shop or an online shop — that hold an active Tax ID (ΑΦΜ) and buy for the purpose of resale. We do not sell to private consumers, nor to businesses buying for their own use.
Because sales are made between businesses, consumer protection rules do not apply — among other things, there is no right of withdrawal without reason. These commercial terms apply instead.
Beyond wholesale, we also work with agents and partner shops under a separate, private agreement. That cooperation does not take place through the online shop and is not governed by these terms; if you are interested, please contact us.
In the wholesale application you state the address of your shop or the link to your online shop. By submitting an order you declare that you are acting in the course of your business activity and that the details you have given us are true and up to date.
3. Account and approval
Wholesale prices and the ability to order are not shown to every visitor. Two steps are needed:
1. You create an account with first name, surname, email address and password. 2. You submit a wholesale customer application, where you state: business name, address, country, postcode, city, Tax ID (ΑΦΜ), full name of the person responsible and telephone. You may also attach a company certificate and an invoice.
We reply to the application within two working days. Once approved, you see wholesale prices and can place orders. If the application is not accepted, contact us — you can submit a new one.
Approval is at our discretion. We may ask for additional documents proving your business status, and we may suspend an account if the details cease to be valid or if misuse is found. The account is personal: you are responsible for keeping your password safe and for the orders submitted from it.
4. Prices, VAT and discounts
Prices are shown in euros and include Greek VAT. They do not include shipping costs, which are calculated separately at checkout.
For businesses established in another EU member state with a valid VAT number (VIES), the sale is an intra-Community supply and the invoice is issued without VAT — you account for it in your own country (reverse charge). In the shop, prices are displayed with Greek VAT, so please contact us at info@grifon.gr before ordering, so that your invoice is issued correctly.
The wholesale discounts in force at any given time are shown on the "Wholesale customers" page.
There is no minimum order value and no minimum quantity per product.
Prices may change without notice. The prices that apply to your order are those shown at the moment you submitted it. If an obvious pricing error is found, we inform you before we process the order and you can cancel it at no charge.
5. How an order is placed and when it becomes binding
You add products to the basket, choose an address, a shipping method and a payment method, and accept these terms. Before you finalise, you see a summary of the products, the shipping costs and the final amount.
After you submit, you receive an email. That message confirms that we received the order, it is not an acceptance of it. The sale is concluded when we confirm availability to you and proceed with processing the order.
If a product is not available, we inform you and you choose: wait, replace it, or cancel that particular product with a full refund of its amount.
Orders are usually prepared within two working days of submission, provided the stock is available.
6. Payment and order reservation
There are two payment methods at checkout:
- Credit or debit card. The charge is carried out by the card payment provider Cardlink (Eurobank), a Worldline partner, in a secure environment with encryption and 3-D Secure authentication. Card details never reach us and are not stored.
- Bank transfer. The accounts are listed on the "Payment methods" page and are all in the name of GRIFON SPIRIDAKIS OE. In the payment reference you write your order number.
Payment in cash is accepted only on collection from our premises in Linoperamata, by prior arrangement. It is not an option in the online checkout.
Reservation. We hold your order for up to 15 days, provided a 30 % deposit of its value has been paid — by arrangement with us, as the online checkout has no such option. After the 15 days have passed, and once we have informed you, the order is cancelled and the deposit is refunded in full.
The goods remain our property until they are paid for in full.
7. Shipping, times and destinations
Shipping costs are borne by you, unless otherwise agreed in writing. The exact amount is calculated at checkout — depending on the carrier, the destination, the weight and the volume — and you see it before you pay. The rate bands are described on the "Orders & Shipping methods" page.
The times we announce, counted from the moment of dispatch:
- Greece with Geniki Taxydromiki: 1 to 4 working days
- Greece with ELTA Courier: 1 to 5 working days
- Collection from our premises in Linoperamata: the order is ready within six hours
- Collection from Athens: within three days
- Crete with our own vehicle: on the scheduled routes announced at checkout, free of charge
- Europe: usually 6 to 15 days
The times are indicative and depend on the carriers. A carrier delay does not give rise to a claim for compensation.
Today we serve Greece and Europe. To some European destinations shipping is available by quotation only: you select the relevant option at checkout, we calculate the cost and tell you before the order is processed. For destinations outside Europe no shipping method is offered at checkout; contact us so we can see whether there is a solution.
You may also collect with your own carrier. In that case you choose it, pay for it and arrange it yourself.
8. Delivery, inspection and defects
The risk of loss or damage passes to you when the goods are handed over to the carrier. Where we deliver with our own vehicle, or where you collect from our premises, the risk passes on delivery to you or to the person you have designated. If you have chosen transport insurance, the risk lies with the carrier under the terms of that insurance.
Inspect the parcels on delivery. If the packaging is damaged or parcels are missing, note it on the carrier's document before you sign and inform us immediately. Without that note we cannot pursue the carrier.
For defects or errors that are not visible on delivery, inform us within 8 days of delivery, at info@grifon.gr, with the order number, a description and photographs. After that deadline the goods are considered accepted.
9. Cancellation and returns
Cancellation. You can cancel your order at no charge, at any time before it is handed over to the shipping company — by message to info@grifon.gr with the order number, or by telephone (Monday–Friday, 8:00–16:00). You receive written confirmation. If the order has already been handed over to the shipping company, cancellation is not possible.
Refund. The full amount is refunded to the same payment method, with no deduction, within five (5) working days of the cancellation being confirmed. The same applies to the 30 % deposit.
Cancellation by us. We cancel an order that remains on reservation beyond 15 days, after informing you, and also in the event that stock runs out or there is an obvious pricing error. In every such case, everything you have paid is refunded in full.
Product returns. These are accepted only if agreed with us and noted on the invoice, or if the product is defective. The deadline is 14 days from delivery. Products are returned in the same condition, in their packaging, with the necessary return documents.
- If the product is defective or was sent due to an error on our part, the return is made at no charge to you.
- In every other case, the return costs are borne by you and 20 % of the value of the returned products is withheld, to cover staff hours, packaging, inspection and restocking.
Replacement or refund takes place within five (5) working days of our receiving the products. The full details are on the "Cancellation & Returns Policy" page.
10. Liability and force majeure
We are liable for damage caused by our own fault. We are not liable for loss of profit, loss of custom or other indirect damage. Our total liability per order does not exceed the value of that order. Whatever the law does not allow to be limited is not limited.
We are not liable for delay or failure to perform caused by events beyond our control: natural disasters, fire, strikes, interruptions to transport, energy or communications, decisions by the authorities. We inform you as soon as possible. If the obstacle persists, either side may cancel the order and any amounts paid are refunded.
The products are intended for resale or professional use. You are responsible for complying with the rules that apply in the market where you make them available.
11. Intellectual property
The texts, the photographs, the terms and everything else appearing on grifon.gr belong to GRIFON SPIRIDAKIS OE or to its suppliers. As an approved wholesale customer you may use photographs and descriptions to promote the products you have bought from us. Any other use, copying or republication requires our written permission.
12. Personal data
For registration, account approval and order processing we process your details. We share them only where necessary: with the carriers for delivery, with the payment services provider for the card charge, and where our tax obligations require it.
What exactly we collect, why, for how long and what rights you have are described in the Privacy Policy. For any related request, write to us at info@grifon.gr.
13. Changes to these terms
We may amend these terms. The version in force is always published on this page, with its date. The terms that apply to each order are those in force at the moment you submitted it.
14. Governing law and disputes
These terms and every sale made on their basis are governed by Greek law.
If a dispute arises, write to us first at info@grifon.gr: we always try to settle it amicably. If no solution is found, the courts of Heraklion, Crete have exclusive jurisdiction.
Because we sell exclusively to businesses and not to consumers, the procedures for alternative and online resolution of consumer disputes do not apply to our sales.
15. Version
Version 2 — in force from 7 September 2026. It replaces every previous version of the terms.