Terms and conditions

1. Who we are

The online shop grifon.gr is owned and operated by:

GRIFON SPIRIDAKIS OE Linoperamata, Gazi, Heraklion, Crete, postcode 71500 Tax number 802712744 · VAT EL802712744 · Heraklion Tax Office · General Commercial Registry (ΓΕΜΗ) 181397127000 Legal form: General Partnership (O.E.) Telephone: +30 2810 821627, +30 2810 821730, +30 6936 545855 Email: info@grifon.gr Customer service: Monday to Friday, 8:00–16:00, excluding public holidays. For Saturdays or outside opening hours, call us to arrange an appointment.

In this text, “we” means the business above and “you” means the wholesale customer.

2. Who we sell to

grifon.gr is a wholesale shop. It is intended exclusively for businesses with an active tax number that buy for resale or for their own professional use. We do not sell to private consumers.

Because sales take place between businesses, consumer protection rules do not apply — among other things, there is no right to withdraw without giving a reason. These commercial terms apply.

In addition to wholesale sales, we also work with representatives and partner shops under a separate private agreement. This cooperation does not take place through the online shop and is not governed by these terms; if you are interested, contact us.

In the wholesale application, you state your shop address or the link to your online shop. By placing an order, you declare that you are acting in the course of your business and that the information you have provided is true and up to date.

3. Account and approval

Wholesale prices and the ability to order are not shown to every visitor. Two steps are required:

1. You create an account with your first name, surname, email address and password. 2. You submit a wholesale customer application, stating: business name, address, country, postcode, city, tax number, the responsible person’s full name and telephone number. You may also attach a company certificate and an invoice.

We respond to the application within two working days. Once approved, you can see wholesale prices and place orders. If the application is not accepted, contact us — you may submit a new one.

The application is assessed on the basis of your professional status; submitting it does not mean automatic approval. We may ask for additional documents proving your professional status, and may suspend an account if the information ceases to be valid or if misuse is identified. The account is personal: you are responsible for keeping your password safe and for orders placed through it.

4. Prices, VAT and discounts

Wholesale prices are shown in euros excluding VAT. The VAT applied to the order and any delivery charges are shown separately in the basket and at checkout. The agreed deposit is calculated on the total value including VAT.

VAT exemption for an intra-Community transaction applies provided that the requirements are met and the business details and relevant declaration, together with a valid VAT number in VIES, have been checked and approved. Until approval, the applicable VAT is charged. For clarification before ordering, contact info@grifon.gr.

When both the 10% and 5% discounts apply, 10% is applied first and an additional 5% is applied to the reduced amount. For example, a value of 100 becomes 85.50, representing a total discount of 14.5%. The existing conditions and limits for each discount continue to apply. The percentages are not added together.

There is no minimum order value and no minimum quantity per product.

Prices may change without notice. The prices shown when you submit your order apply to that order. If an obvious pricing error is found, we will inform you before processing the order and you may cancel it without any charge.

5. How ordering works and when an order becomes binding

You add products to the basket, select an address, delivery method and payment method, and accept these terms. Before finalising, you see a summary of the products and, for options with automatic calculation, the delivery charges and final amount. For delivery subject to a quotation, we tell you the final cost before the order is processed.

After submitting the order, you receive an email. This email confirms that we received the order; it is not an acceptance of it. The sale is concluded when we confirm availability and proceed to fulfil the order.

If a product is unavailable, we inform you and you choose: wait, replace it, or cancel that product with a full refund of its amount.

Orders are normally prepared within two working days of submission, provided that stock is available.

6. Payment and order reservation

There are two payment methods at checkout:

• Credit or debit card. The charge is processed by the card payment provider Cardlink (Eurobank), a Worldline partner, in a secure environment with encryption and 3-D Secure authentication. We do not store the full card number or CVV. If you choose to save your card, we retain a token, card type, last four digits and expiry date, as described in the Privacy Policy.
• Bank transfer. The accounts are listed on the “Payment methods” page and are all in the name GRIFON SPIRIDAKIS OE. Enter the order number as the payment reference.

Payment in cash is accepted only on collection from our premises in Linoperamata, by prior arrangement. It is not an online checkout option.

Reservation. We hold your order for up to 15 days, provided that a 30 % deposit of the order’s total value, including VAT, has been paid — by arrangement with us, as the online checkout does not offer this option. Once the applicable reservation period or the different agreed storage period has ended, and after we have informed you, the order is cancelled and the deposit is refunded in full. For a special order for a product already in stock, storage for up to 3 months may be agreed instead of the period above, starting when the agreed deposit is received.

The goods remain our property until they have been paid for in full.

7. Delivery, times and destinations

Preparation and dispatch time depends on product availability and completion of the agreed payment. We will inform you when the order is ready for collection or has been handed to the carrier. Transit times are estimates.

For the safe transport of the goods, products are packed by trained staff following specific instructions. Special shipments and items requiring special handling are packed accordingly.

Customers abroad

Sweden, like all countries outside Greece, is considered an international destination. From our central warehouse in Heraklion, Crete, we dispatch small parcels, cartons and euro-pallets through partner carriers. We can look for a suitable solution for your order or use your own carrier.

Transport costs depend on the destination, volume, weight and packaging. After your registration and account approval, we can send you a comparison of the available options for the delivery address you entered. The available solutions for your address appear at checkout. For options calculated automatically, you see the cost and estimated delivery time; for delivery subject to a quotation, we inform you before the order is processed.

Customers within Crete

You can receive your order free of charge on our scheduled delivery routes. Ask us for the schedule for the relevant period.

If the routes do not suit you, we can send the order by KTEL, at a charge of 7 € per parcel, plus VAT. You can also choose one of the carriers available at checkout or contact us for another solution.

Customers in the rest of Greece

You can choose one of the delivery options available at checkout. The cost depends on the volume and weight of the boxes.

The available solutions and each one’s estimated delivery time appear at checkout.

Times and availability

Preparation and delivery times are indicative. Collection from our warehouse in Linoperamata or from Athens is agreed after we confirm the order’s availability and readiness. The usual period in section 5 applies to preparation, provided that stock is available.

We serve Greece and Europe. For certain European destinations, delivery is available only by quotation: we calculate the cost and announce it to you before the order is processed. No checkout option is shown for destinations outside Europe; contact us so that we can see whether a solution is available.

If you use your own carrier, you arrange and pay for the part it undertakes. Estimated times depend on the carrier and route.

8. Receipt, inspection and defects

The risk of loss or damage passes to you when the goods are handed to the carrier. When we deliver using our own vehicle or when you collect from our premises, the risk passes when the goods are handed to you or the person you appoint. If you have selected transport insurance, the carrier bears the risk in accordance with the insurance terms.

Inspect the parcels on receipt. If the packaging is damaged or parcels are missing, record this on the carrier’s document before signing and inform us immediately. Without this note, we cannot pursue the carrier.

For defects or errors that are not apparent on receipt, inform us as soon as possible at info@grifon.gr, with the order number, a description and photographs. This provision does not limit the buyer’s rights regarding defective products or products that do not match the order.

9. Cancellation and returns

Partial cancellation. A partial cancellation request is considered only before packing of the order is complete. Once the order has been packed and is ready for collection or dispatch, a partial cancellation is not accepted. Submitting a request does not mean it is accepted; written confirmation from Grifon is required.

Full cancellation. You may cancel your order without any charge at any time before it is handed to the carrier — by emailing info@grifon.gr with the order number or by telephone (Monday–Friday, 8:00–16:00). You receive written confirmation. If the order has already been handed to the carrier, cancellation is not possible.

Refunds. In a full cancellation, the entire amount paid is refunded to the same payment method, without any deduction, within five (5) working days of confirmation of the cancellation. In an approved partial cancellation, only the amount paid for the cancelled products is refunded. The same applies to the 30 % deposit.

Cancellation by us. We cancel an order that remains reserved beyond 15 days or the different storage period agreed instead, after informing you, and also in the event of exhausted stock or an obvious pricing error. In every such case, everything you have paid is refunded in full.

Returns because of a change of mind are accepted only following a prior written agreement with Grifon, on the terms agreed before the return. No general 14-day right of withdrawal is provided for purchases for professional purposes. This provision does not limit the buyer’s rights regarding defective products or products that do not match the order.

• If the product is defective, does not match the order or was sent because of our error, the return is made at no charge to you.
• Only for a return due to a change of mind that has been agreed in writing beforehand, the customer bears the return costs and 20% of the value of the returned products is withheld. The calculation basis and any treatment of the original delivery costs are agreed in writing before the return. The withholding does not apply to defective products or products sent because of our error.

Replacement or refund takes place within five (5) working days of our receiving the products. Full details are on the “Cancellation & returns policy” page.

10. Liability and force majeure

We are liable for damage caused by our own fault. We are not liable for loss of profit, loss of customers or other indirect damage. Our total liability per order does not exceed its value. Any limitation that the law does not permit is not applied.

We are not liable for delay or inability to perform caused by events outside our control: natural disasters, fire, strikes, interruptions to transport, energy or communications, or government decisions. We will inform you as soon as possible. If the obstacle continues, either party may cancel the order and amounts paid are refunded.

The products are intended for resale or professional use. You are responsible for complying with the rules applicable in the market where you make them available.

11. Copyright

The texts, photographs, terms and everything else displayed on grifon.gr belong to GRIFON SPIRIDAKIS OE or its suppliers. As an approved wholesale customer, you may use photographs and descriptions to promote the products you purchased from us. Any other use, copying or republication requires our written permission.

12. Personal data

We process your information for registration, account approval and order fulfilment. We share it where necessary for the order, payment, shop support and our legal obligations. The categories of recipients are described in detail in the Privacy Policy.

What exactly we collect, why, for how long and what rights you have are described in the Privacy Policy. For any related request, email us at info@grifon.gr.

13. Changes to the terms

We may amend these terms. The current version is always published on this page, with a date. The terms in force when you submitted an order apply to that order.

14. Applicable law and disputes

These terms and every sale made under them are governed by Greek law.

If a dispute arises, first email us at info@grifon.gr: we always try to resolve it amicably. If no solution is found, the courts of Heraklion, Crete have exclusive jurisdiction.

Because we sell exclusively to businesses and not consumers, alternative and online consumer dispute resolution procedures do not apply to our sales.

15. Version

Version 4 — updated 12 October 2026. It replaces every previous version of the terms from the date of publication.