Orders
We handle your orders within a maximum of two working days provided there are the reserves available. After the collection of the products and the delivery of the order to the transport company, we send you the relevant documents together with the tracking code of the shipment.
Orders can be held without shipment for up to 15–30 days. After 15 days, and following prior notification to the customer, the order may be cancelled. Customers who make an advance payment of 30% of the order value have the option to keep their order in our warehouse for as long as they wish.
You can request Grifon to send you a printed or electronic catalog with our products. After noting the products you are interested in and the quantity you desire, send your order to our company's email info@grifon.gr.
Attention! This way, you do not benefit from the discounts of the online store.
Orders can be held without shipment for up to 15–30 days. After 15 days, and following prior notification to the customer, the order may be cancelled. Customers who make an advance payment of 30% of the order value have the option to keep their order in our warehouse for as long as they wish.
For wholesale customers within Crete, we are pleased to work with them to create the order they desire from any of our company's stores located near them.
Orders can be held without shipment for up to 15–30 days. After 15 days, and following prior notification to the customer, the order may be cancelled. Customers who make an advance payment of 30% of the order value have the option to keep their order in our warehouse for as long as they wish.
For wholesale customers located in Crete, we are pleased to prepare the order they wish together with them at our store.
Orders can be held without shipment for up to 15–30 days. After 15 days, and following prior notification to the customer, the order may be cancelled. Customers who make an advance payment of 30% of the order value have the option to keep their order in our warehouse for as long as they wish.
Order in multiple ways
Your order will be ready within two working days at most, provided it is in stock.
Shipping Methods / Shipping Costs / Free Delivery
Shipping Methods
All products are packaged by trained personnel who faithfully follow specific instructions.
Shipping Methods
For the safe transport of goods, all products are packaged by trained staff who strictly follow specific instructions. All shipments are handled with special care as the items require.
We undertake the shipment of your goods as a small parcel, a carton or a euro-pallet, through the companies we work with, or we undertake to find you the best possible solution for each respective case. Of course, we can send them to you with your own shipping partner. For small shipments, it should be noted that at the time of writing, the lowest shipping cost is the euro-pallet, which measures 80x120 cm, is up to 175 cm high and takes a maximum gross weight of up to 800 kg.
From the central warehouse (in Heraklion, Crete), Sweden and all other countries outside Greece are considered international shipment destinations.
For smaller or larger shipments alike, you choose one of the options available at checkout: Geniki Taxydromiki, ELTA Courier, carton or euro-pallet shipping for destinations outside Greece, pick-up from Athens, or pick-up from our premises in Heraklion.
We take special care of our wholesale customers. Due to the uniqueness of wholesale customers, after registration and acceptance by our platform, if you wish, can be sent to you the corresponding shipping costs, according to the shipping address entered on our platform, so you can compare and choose the way that suits you.
Customers within Crete:
You can pick up your order through the pre-arranged itineraries
ITINERARIES ON CRETE
Free shipping of products applies exclusively with our company’s scheduled itineraries.
Ask us about our delivery route schedule for each season.
If none of the methods above suits you, contact us and we will find together the solution that fits your order. You can also choose one of the shipping companies shown at checkout.
Customers in the rest of Greece:
You can pick up your order by courier
(‘Geniki Taxydromiki), the cost of delivery is calculated based on volume and weight per box.
Through the transport company we work with, which delivers your parcels to the transport company of your choice within Athens or Piraeus at no extra charge, provided the value of the goods exceeds 300 €. For goods under 300 €, the shipping cost is 3 € per carton or 38 € per euro-pallet — whichever works out cheaper.
The available shipping options appear at checkout, each with its delivery time.